Cancellation and Refund Policy
At Authentic Gifts, we prioritize your satisfaction and ensure high-quality customized products. Due to the personalized nature of our offerings, the following policies apply to cancellations and refunds:
Order Cancellation
- Before Production: Orders can only be canceled within 2 hours of placement. After this period, the customization process begins, and cancellations are no longer possible.
- How to Cancel: To request a cancellation, contact our support team immediately at [support email] or [contact number], providing your order ID.
Refund Policy
- Refunds are not applicable for any orders due to the customized nature of our products.
- Replacements Only: In the event of a manufacturing defect or damage during transit, we will replace the product free of charge.
Replacement Conditions
- Replacements are only applicable for the following:
- Manufacturing defects
- Damage during shipping
- To request a replacement, notify us within 7 days of receiving the product and provide clear evidence (e.g., photos of the defect or damage).
Non-Eligible Scenarios for Refund/Replacement
- Incorrect customization details provided by the customer (e.g., spelling errors, incorrect images).
- Dissatisfaction with design, color, or size due to customer error in selecting options.
How to Request a Replacement
- Email us at [info@authenticgifts.in] with your order ID and issue details.
- Attach photos or videos showing the defect or damage.
- Once verified, a replacement will be processed promptly.
At Authentic Gifts, your trust is important to us. We’re here to assist you at every step to ensure you have a delightful shopping experience. For queries, reach out to us anytime.
